At DECIMART, we are committed to providing authentic products and reliable customer service.

Return and Replacement Eligibility

You may request a return or replacement if:

  • You received the wrong product;
  • The product arrived damaged;
  • An advertised item or accessory is missing;
  • The product is materially different from its description; or
  • The product is dead on arrival or has a verified manufacturing defect.

Visible damage, missing items or incorrect products must be reported within 24 hours of delivery. Dead-on-arrival or functional problems should be reported within 3 calendar days.

Return Conditions

The product must be returned with:

  • Original packaging;
  • All accessories, manuals and promotional gifts;
  • Invoice or valid proof of purchase; and
  • Intact serial-number and warranty labels.

An unboxing video may be required to verify delivery damage, missing items or an incorrect product.

Change-of-Mind Returns

Unused and unopened products may be considered for return within 3 calendar days, subject to DECIMART’s approval.

Opened or activated laptops, computers, software, licence keys, custom-built PCs, special-order products and hygiene-sensitive items cannot be returned simply because the customer changed their mind.

This restriction does not apply to defective, damaged, incorrect or materially misrepresented products.

Inspection and Warranty

Returned products may be inspected by DECIMART, the distributor, manufacturer or an authorised service centre.

After the return period, eligible manufacturing defects will be handled under the applicable manufacturer, distributor or seller warranty.

Physical damage, liquid damage, electrical damage, misuse, unauthorised repair and software-related problems are not normally covered.

Refunds

Once a return is inspected and approved, DECIMART will initiate the refund within 7–10 business days. Additional processing time may be required by banks, payment gateways or mobile financial-service providers.

For approved change-of-mind returns, delivery and payment-processing charges may be deducted. For verified defective, damaged, incorrect or misrepresented products, DECIMART will provide an appropriate replacement, refund or other remedy in accordance with applicable Bangladesh law.

Contact Us

To request a return, replacement or refund, contact us before sending the product:

DECIMART
R R House, House 34, Road 1, Block A, Banasree, Dhaka
Phone: 01354-313505
Email: contact@decimart.com
Website: www.decimart.com

Nothing in this policy limits any mandatory consumer rights available under the laws of Bangladesh.