Privacy policy

DECIMART respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit www.decimart.com, create an account, place an order, contact us or use any DECIMART service.

By using our website or providing personal information to us, you acknowledge the practices described in this policy.

Last updated: 24 September 2026

What Personal Data We Collect and Why We Collect It

1. Information We Collect

We may collect the following information:

Name, telephone number and email address;
Billing and delivery addresses;
Account login and profile information;
Order, payment, delivery and refund information;
Product enquiries, reviews and customer-support messages;
Device type, browser, IP address and website activity;
Cookie and analytics information; and
Any other information you voluntarily provide.

When legally required for a specific transaction, we may request additional information necessary to verify identity, prevent fraud or comply with regulatory obligations.

2. How We Collect Information

We may collect information when you:

Create or update an account;
Place or cancel an order;
Make a payment;
Request delivery, return, refund or warranty service;
Contact DECIMART through telephone, email, social media or live chat;
Submit a product review or enquiry;
Subscribe to promotional communications; or
Browse or interact with our website.

We may also receive relevant information from payment providers, couriers, authorised service centres and other partners involved in completing your transaction.

3. How We Use Your Information

DECIMART may use personal information to:

Create and manage customer accounts;
Confirm, process and deliver orders;
Process payments, refunds and replacements;
Provide customer support and warranty assistance;
Communicate order and delivery updates;
Detect fraud and protect website security;
Improve our products, services and website;
Send promotional messages with your consent where required;
Maintain business, tax and transaction records; and
Comply with applicable laws and lawful government requests.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or authorised by you.

4. Payments

Payments may be processed by banks, mobile financial-service providers and third-party payment gateways.

DECIMART does not normally receive or store your complete card PIN, mobile-banking PIN, password or one-time password. You should never provide such credentials to DECIMART staff through telephone, email, chat or social media.

Payment providers process information according to their own privacy and security policies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep you signed in;
Remember your cart and preferences;
Operate essential website functions;
Measure website performance;
Understand how visitors use the website;
Prevent fraud; and
Deliver relevant advertising where permitted.

You may control non-essential cookies through available website settings or your browser. Disabling some cookies may affect website functionality.

6. Sharing Your Information

DECIMART may share necessary information with:

Payment gateways, banks and mobile financial-service providers;
Courier and delivery companies;
Product manufacturers, distributors and authorised service centres;
Website hosting, analytics and technology-service providers;
Marketing platforms where you have provided the required consent;
Professional advisers, auditors or insurers; and
Government, regulatory or law-enforcement authorities when legally required.

These parties should receive only the information reasonably necessary to perform their services or meet legal obligations.

DECIMART does not sell or rent customers’ personal information to third parties.

7. Marketing Communications

DECIMART may send offers, product updates and promotional messages where you have consented or where otherwise permitted by law.

You may opt out at any time by:

Using the unsubscribe option in a message;
Adjusting your account preferences; or
Contacting DECIMART.

Opting out of marketing will not stop necessary communications concerning orders, payments, deliveries, warranties or security

8. Data Retention

DECIMART will retain personal information only for as long as reasonably necessary to:

Complete transactions and provide services;
Manage returns, refunds and warranties;
Maintain accounting, tax and business records;
Resolve disputes;
Prevent fraud; and
Meet legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable law.

9. Data Security

DECIMART uses reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic-storage system is completely secure. Customers are responsible for protecting their account passwords and should notify DECIMART immediately if unauthorised account activity is suspected.

10. Your Rights

Subject to applicable Bangladesh law, you may have the right to:

Request information about the personal data we hold;
Request access to your personal information;
Correct inaccurate or incomplete information;
Withdraw consent where processing depends on consent;
Request deletion or restriction of information where legally applicable;
Object to certain uses of your information; and
Submit a complaint concerning the handling of your information.

Some requests may be limited where DECIMART must retain information to fulfil an order, comply with legal obligations, prevent fraud or establish legal claims.

We may need to verify your identity before processing a privacy request.

11. Children’s Privacy

DECIMART’s services are not intentionally directed at children under 18 acting independently.

A person under 18 should use the website and make purchases only with the involvement and consent of a parent or legal guardian.

If we learn that a child’s information was collected improperly, we will take reasonable steps to address the matter in accordance with applicable law.

12. Third-Party Websites

Our website may contain links to payment providers, manufacturers, social-media platforms or other third-party websites.

DECIMART does not control the privacy or security practices of these independent services. Customers should review the privacy policy of any third-party website they visit.

13. International Data Processing

Some service providers used by DECIMART may process or store information outside Bangladesh.

Where international processing occurs, DECIMART will take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable Bangladesh law.

14. Business Transfers

If DECIMART undergoes a merger, acquisition, restructuring or transfer of business assets, relevant customer information may be transferred as part of that transaction.

Any receiving organisation must handle the information in accordance with applicable law and the protections described in this policy.

15. Changes to This Policy

DECIMART may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The updated version will be published on www.decimart.com with a revised effective date. Material changes may also be communicated through the website or available customer-contact channels.

16. Contact DECIMART

R R House, House 34, Road 1, Block A
Banasree, Dhaka, Bangladesh
Phone: 01354-313505
Email: contact@decimart.com
Website: www.decimart.com

We will review legitimate privacy requests and respond within the period required by applicable law.